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Customer Onboarding Manager

About

Created in Lyon in 2016 by French entrepreneurs, AGICAP has become one of the fastest scale-ups in Europe, with over 6000 customers and revenue growth above 100% YoY for the past 3 years.

AGICAP makes it quick and easy for SMEs’ leaders to monitor and forecast their cash flow.

Fundamentally reshaping the way SMEs manage one of their greatest pains.

Our ambition is to become the global financial management solution for SMEs in Europe.

To help us get there we have raised 3 rounds so far, totaling $121 million.

These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe.

We believe our success comes from our highly passionate and dedicated teams. Committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!

Headcount Growth :

July 2019 : 10

July 2020 : 50

July 2021 : 200

End of 2022 : +500

Job Description

⭐ Your mission:

In collaboration with the Sales, Tech, CS, and Product teams, your mission will be to ensure customer satisfaction and experience throughout the entire onboarding phase of new subscribers, from initial setup to their full activation and autonomy on the platform.

You will be responsible for:

  • Guiding and training new clients

  • Managing, developing, and nurturing a portfolio of clients by understanding their industry, challenges, and needs

  • Cultivating personal relationships on a daily basis with users and decision-makers

  • Implementing retention strategies to maximize client retention

  • Ensuring the best possible client experience

  • Contributing directly to the development of our product by providing client feedback to the technical and product teams, and beta-testing prototypes: you are the voice of the client!

  • Acting as a key driver of growth through upselling and referrals

  • Maintaining high satisfaction indicators (NPS/CSAT)

  • Sharing your expertise and ideas to enhance team performance

Preferred Experience

👪 What we are looking for :

  • You have a degree from a top business school with ideally a specialization in finance, audit, or accounting.

  • You have 0 to 3 years of experience, ideally in client relations.

  • You enjoy helping clients and ideally have initial experience in B2B client relations.

  • You preferably have experience in B2B SaaS and startups.

  • Youhave an excellent level of French, able to lead full business conversations

  • You are curious and learn quickly.

  • You have developed excellent oral and written communication skills.

  • You can handle multiple tasks and prioritize effectively within tight deadlines.

  • You enjoy building relationships and teamwork.

  • You like to argue, persuade, and sell. You are eager to pick up the phone and engage with clients.

  • You have a team spirit and a desire to share your knowledge.

  • You are ambitious and drawn to the startup mentality.

  • You are ready to give your all for a project that you are passionate about.

Additional Information

  • Contract Type: Full-Time
  • Location: Lyon
  • Education Level: Master's Degree
  • Experience: > 1 year
  • Occasional remote authorized
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