Product Expert - Open Banking - VIE

À propos

Agicap is a group of entrepreneurial minds united by a love of helping businesses grow, a passion for problem-solving, and a soft spot for cash flow.

Agicap is fundamentally rethinking the way businesses plan and manage one of their biggest pain points, naturally cash flow, that by centralising their bank accounts and their management and forecasting tools, to allow leaders to focus their efforts on the fundamental essentials: analysis and decision-making.

Agicap is 100% intuitive digital cash flow forecasting and management software, for modern businesses that want to know exactly what their financial future holds and how to optimise it. Cashflow forecasting and management is the gateway to financial decision-making. Whether you want to hire a team member, open an extra office, invest in new equipment or simply pay an upcoming bill it’s important to know you have the cash to afford it.

Agicap lets you make data driven decisions.. It is an easy to use but complex Business Management System which lets you drive your company and team performance All from one place, even from home office.

Founded in 2016, right in the heart of the city of Lyon. From 3 founders, with more than $121 million raised since 2019, they have grown to be more than 550 people strong across Lyon, Berlin, Paris, Milan and Barcelona, (soon to be many more)!

Agicap is the number one solution that is helping more than 6000 businesses across Europe, have better cash flow habits and a firm grasp on the future of their business, in industries such as retail, hospitality and manufacturing.

Descriptif du poste

Your missions :

Become the Agicap expert and referent on a strategic topic : open bank connectivity.

Your daily missions will include the followings:

  • Qualify, prioritize and manage CS and AE support demands; following up and make sure all issues find a solution with the right level of support. Work closely with our partners (e.g. Bank Connectors) to investigate and solve issues, reduce friction, avoid churns when needed.

  • Structure and organize training sessions to the relevant teams at Agicap according to their constraints and needs to make them more autonomous and support less time-consuming for you.

  • Be the clients’ and CSs’ voice to the product team regarding bank synchronization, you will be a key actor in the improvement and adaptability of our solution! In the meantime, be the product team’s voice to the CS to train them and inform them on new features, best practices, roadmaps...

  • Measure your results and identify possible improvements on both processes and product; ensure a frequent reporting to stakeholders and be a consultant for the product team within your scope for new developments.

  • Develop, enrich, and communicate on the documentation to make the team more autonomous including the update of all our back-office tools, strategic part to our countries’ developments and monitoring.

  • Be the referent for our bank aggregator partners to discuss, solve issues and make them prioritize our subjects.


    Why is it interesting ?

  • Based in Milan office

  • Daily missions very diverse, dynamic and constant processes rethinking to make them more efficient

  • Diverse interlocutors : internally (CS, AE, products) and externally (clients, banks, partners)

  • Strategic and innovative topic (open banking, fintech, banking APIs, international banking protocols exposure...)

  • Direct and measurable impact on the business

  • Very valuable expertise, key job in the company

Profil recherché

  • You are fluent in Italian and English, French is a plus

  • You are customer, problem and impact oriented

  • You are a student in a top business or engineering school

  • You are passionate about tech topics

  • You demonstrate methodological rigor

  • You have a strong team spirit

  • You are an excellent communicator and are able to share your vision

Process de recrutement

  • Phone interview with Anaïs, Talent Acquisition Specialist.

  • 1st Round with Romain, Lead Product Knowledge & Support.

  • 2nd Round practical case with Matteo Gaibotti, Product Knowledge Manager - Open Banking

Informations complémentaires

  • Type de contrat : VIE (12 à 12 mois)
  • Lieu : Milan
  • Télétravail ponctuel autorisé