Product Knowledge Manager (Global) H/F

About

Agicap is a group of entrepreneurial minds united by a love of helping businesses grow, a passion for problem-solving, and a soft spot for cash flow.

Agicap is fundamentally rethinking the way businesses plan and manage one of their biggest pain points, naturally cash flow, that by centralising their bank accounts and their management and forecasting tools, to allow leaders to focus their efforts on the fundamental essentials: analysis and decision-making.

Agicap is 100% intuitive digital cash flow forecasting and management software, for modern businesses that want to know exactly what their financial future holds and how to optimise it. Cashflow forecasting and management is the gateway to financial decision-making. Whether you want to hire a team member, open an extra office, invest in new equipment or simply pay an upcoming bill it’s important to know you have the cash to afford it.

Agicap lets you make data driven decisions.. It is an easy to use but complex Business Management System which lets you drive your company and team performance All from one place, even from home office.

Founded in 2016, right in the heart of the city of Lyon. From 3 founders, with more than $121 million raised since 2019, they have grown to be more than 550 people strong across Lyon, Berlin, Paris, Milan and Barcelona, (soon to be many more)!

Agicap is the number one solution that is helping more than 6000 businesses across Europe, have better cash flow habits and a firm grasp on the future of their business, in industries such as retail, hospitality and manufacturing.

Job Description

Product Knowledge Managers are product experts on an Agicap product line. Your goal is to make sure that the users are getting the most value from the product. The PKM leverage 3 missions to reach this goal : support,knowledge & project

  • As a product expert, you will provide top notch product training and documentations to the business teams so they can better leverage all the product capabilities.

  • As a product support, you will be able to tackle any product & tech issues raised by the business teams that prevent our customer to use its full potential.

  • As a project manager, you will handle projects that will enable the users to get more value from the product.

Your role is key in our organization as a pivot between customer success, sales and product / tech teams.

Preferred Experience

  • You are graduated from a top engineering or business school

  • You are fluent in, at least, English and one of the following languages : French, Italian, German or Spanish

  • You are customer, problem and impact oriented

  • You have a first experience in a tech environment

  • You demonstrate methodological rigor

  • You have a strong team spirit and have experience working with CS, sales, tech, PM, marketing teams

  • You are an excellent communicator and are able to share your vision

  • You are ambitious and the startup mindset attracts you

Recruitment Process

  • Phone interview with Théo, Talent Acquisition Partner.

  • 1st Round with Romain, Head of Product Knowledge & Support

  • 2nd Round practical case with Chloé, Lead Product Knowledge & Support.

Additional Information

  • Contract Type: Full-Time
  • Location: Lyon
  • Education Level: Master's Degree
  • Possible partial remote
  • Salary: between 38000€ and 42000€ / year