Operations Executive - Italian market - Barcelona

This year marks 10 years since we launched the idea that simplifying our customers' lives is possible by offering an innovative solution that allows them to easily subscribe to, manage, and switch all types of contracts through a unique and intuitive platform.

In that time, we have supported more than 2 millions customers in France, Spain, and Italy, while investing in new verticals and positioning ourselves as a highly efficient, innovative, and competitive scale-up in a rapidly growing market.

With over 900 employees across 3 locations, we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence, innovation, and real impact.

As an Operations Executive – Italian Market, you will play a key role in driving the performance of our Italian operations, based at our Barcelona office : 

Reporting to the Head of Operations Spain/Italy, you will ensure that the production teams have the right tools, information, and structure to operate efficiently and hit their targets. Acting as the central point of contact, you’ll coordinate with internal stakeholders (Production, WFM, Quality, Sales Ops) as well as non-operational teams (CRM, Partnerships, PPC) to deliver top-level operational performance.

Your responsibilities will include: 

1. Campaign management: 

• Analyses & monitor daily the key results of the business : transformation, productivity, quality, growth margin ;
• Defines a clear and detailed roadmap to leverage each KPIs properly and ensures the follow-up of the actions ;
• Provides regular feedback towards the different stakeholders : weekly & monthly performance reviews, internal & external communication on a regular basis about results and ongoing projects ;
• Analyses and explains gaps versus KPIs forecasted & targets ;
• Sets up the annual budget in terms of turnover, margin and production localisation.

2. Production oversight: 

• Shares long and mid term objectives within the production team (Director of Production, Floor Managers) ;
• Controls the volume of leads received vs. forecasted and ensures with the planification team that resources allocated to the campaigns are optimized ;
• Ensures the production has the necessary means, tools and information to perform efficiently and alert production top management when gap are identified ; 
• Collaborates with the Quality & Training team to monitor the quality delivered on the campaigns ;
• Challenges processes and liaises with the Sales Ops Department to increase production efficiency ;
• Shares best practices with the Floor Managers on all sites to reach and over performed objectives ;
• Creates challenge in accordance with the Production Team.

3. Team coordination : 

• Sets up weekly meetings with production to cover all areas : operational performance, forecast results, HR performance (TO - TA) of the campaign ;
• Liaises and coordinate all teams for new set-up : products, providers, process, speech ;
• Communicates regularly with the CRM & Key Account Management Team to increase leads quality and get customer feedbacks.

Your profile : 

• You graduated from a top-tier business or engineering school ;
• You have previous experience in an operations-related environment (a plus) ;
• You enjoy being on the floor and leading by example doesn’t scare you ;
• You have a strong commercial mindset and love sharing sales best practices ;
• You’re autonomous, a fast learner, enthusiastic, and a true team player ;
• You have strong analytical skills (Excel, SQL) ;
• You are fluent in Italian and English

What we offer :

Thrive in an international and inclusive environment: everyone has a place at papernest. With over 46 different nationalities, it’s not uncommon here to start a sentence in English and finish it en français or en español ¡

💸 Compensation: a plan for Subscription Warrants for Company Creators (BSPCE) in accordance with company regulations, as well as a Pluxee card to manage your tax level through a voluntary compensation system across different services (transportation, dining, and childcare).

🏆 Benefits: as a home insurance provider and a supplier of green electricity and gas, we offer attractive deals to our employees. After all, there’s no reason why things should only be simpler for our customers!

🩺 Health: medical insurance through Alan or Sanitas to manage your healthcare expenses in an ultra-simple, paperless way, with up to 50% coverage by papernest (after 6 months in the company).

🍽️ Meals & partnerships: a healthy breakfast offered every Tuesday, as well as partnerships with various services in Barcelona (restaurants, sports, leisure, and care centers).

📚 Training: the development of our employees is essential. You will have access to ongoing training tailored to your goals, whether it involves technical, language, or managerial skills.

📈 Career Development: numerous opportunities are available for you to grow, whether by deepening your expertise or exploring new paths. We support you in your professional ambitions.

✨ Remote Work: enjoy 2 days of remote work per week to optimize your focus and efficiency.

Hiring process:

• 1st call with Eva Talent Acquisition Specialist (30min) 
• Interview with Isalyne your future manager (1h) 
• Business Case with Isalyne and a member of the team.

Interested in this challenge? 🙂

Don’t hesitate any longer—we look forward to meeting you! Regardless of your age, gender, background, religion, sexual orientation, or disability, there’s a place for you with us. Our selection processes are designed to be inclusive, and our work environment is adapted to everyone’s needs.

We particularly encourage applications from women. Even if you feel that you don’t meet all the criteria outlined in this job posting, please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team, and we will carefully consider your application. Parity and diversity are essential assets to our success.