✨ You're a great match if:
You have minimum 2-3 years of experience in a Customer Support, Customer Success, or Operations role - ideally in a fintech, SaaS, or tech company
You have strong written communication skills (clarity, empathy, accuracy)
You love processes, tools, and optimization: spotting inefficiencies, thinking about automation, and suggesting product improvements
Experience with Zendesk strongly preferred
You're naturally organized and methodical, and you can prioritize without stress even when facing high volumes
You're comfortable with technical products and know how to simplify complex things for others
You're curious, proactive, and collaborative: you don't wait to be told something's broken before jumping in
You're a problem solver at heart: when faced with a problem, you dig deep, analyze, and find sustainable solutions
You encourage're open to using AI to boost your efficiency and work quality
You're fluent in French and English. Knowledge of other European languages (Spanish, Italian, German…) is a plus
💼 Banking experience valued:
Prior experience in the banking or financial services sector is highly appreciated. If you have knowledge of or sensitivity to banking law, financial regulations, or issues related to financial crime (fincrime) and fraud prevention, it's a real asset. At Swan, you'll handle sensitive matters requiring an understanding of regulatory obligations and associated risks. Experience inAn openness or curiosity for these areas will allow you to ramp up quickly and interact effectively with our Risk, Compliance, and Fincrime teams.
What's in it for you?
A central role with real impact on customer experience, process quality, and operational scalability
The opportunity to grow your Ops muscle (automation, knowledge management, process ownership…)
A cross-functional position where you'll collaborate with Product, Tech, Fincrime, Legal, and more
A fast-paced, learning-focused environment with regular feedback and support
A strong team culture: we value clarity, empathy, challenge, and ownership
Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.
When it comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.
- Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.
It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌
Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.
When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.
About Swan
✨ Perks of being a Swanee:
Holidays : 25 days + RTT 🏝️
Meal Vouchers: We provide a meal voucher card to cover your meals on work days. 🥗
Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes. 🚇
Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance. 🚑
Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. 🏋
Well-being support: access to Moka Care for mental health and wellness. 🧘
Hybrid remote policy: We offer the possibility of working from home for 2 days per week. 🏡
Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝
This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.
✨ Our values:
Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.
Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.
Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.
Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.
Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.
You can find out more about our culture.
